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WhatsApp Multichannel CRM

Streamline teamwork, improve response times, and deliver exceptional customer service with Imffy’s Shared Team Inbox.


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Enhance Customer Experience With Excellent CRM Features

Imffy hosts many features that enable support teams to track, sort, and solve
customer queries across communication channels right from a single dashboard.

Centralized Conversations
Support customers on their preferred communication channelm.
Multi-Agent Capabilities
Add team members to manage chats and log activity
Quick Replies
Create and send pre-written responses designed to save time.
Rich Media Support
Use interactive and rich media message to elevate customer support initiatives.
Automated Workflows
Create and automate workflows to reduce response time delays.
Ticket Escalation
Assign and re-assign chats using conversation labels, tags, and private notes

Built for Business Teams

Imffy allows businesses to interact with their customers through various communication channels for a seamless, personalized,
and consistent customer service experience. Currently, Imffy offers integration with the following:

Collaboration

Customer Support Team

Deliver Faster, Smarter Customer Support

  • Automated Chat Assignment: Ensure queries are routed to the right agent instantly.
  • Internal Notes: Collaborate with team members to resolve complex issues.
  • Ticket Management: Track and prioritize support tickets to avoid missed queries.
    • Analytics

    Sales Teams

    Close Deals Faster with Team Collaboration

  • Centralized Conversations: Keep all lead interactions in one place for easy tracking.
  • Role-Based Access: Ensure sales reps only access relevant conversations.
  • Real-Time Updates: Stay informed about lead status and follow-up actions.
    • Productivity

    E-commerce Businesses

    Streamline Order Inquiries and Customer Service.

  • Advanced Search: Quickly find past conversations to resolve recurring issues.
  • Ticket Management: Convert customer queries into tickets and track their resolution.
  • Team Collaboration: Assign queries to the right team member for faster resolution.

    • Reports & Insights

    Track and measure response time, resolution time, customer satisfaction scores, and volume of interactions across channels.
    Manage customer interactions, track support tickets, and gather insights about customer behavior and needs.

    Collaboration

    Conversation reports

    get insights into the conversations such as the number of conversations, the average resolution time, and customer satisfaction ratings. These reports can help you track the performance of support agents and identify areas for improvement

    Analytics

    Agent Performance Report

    Comprehensive reports that provide insights into the performance of individual agents. The report includes metrics such as the number of conversations handled, response time, resolution time, customer satisfaction ratings, and the number of escalations or transfers to other agents or teams.

    Drive Growth with Imffy

    Seamless Onboarding

    New to Imffy? Our onboarding specialists will help till you go live with your first campaign.

    Best Solutions

    Our Whatsapp marketing experts will help you with solutions relevant to your business needs.

    24x7 Support

    Stuck with something? Our support team will resolve your grievances and queries whenever you need it.