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WhatsApp Payments API & Checkout

Provide customers with effortless and secure payment options with Imffy’s WhatsApp Payments feature, enabling businesses to collect payments directly within WhatsApp chats, thus eliminating the need to visit third-party websites and enhance customer experience.​ ​


About

How WhatsApp Payment System Works: A Simple 3-Step Guide

Initiate Payment Request

Within the WhatsApp conversation, send a payment request to your customer.​ ​

Customer Completes Payment

The customer receives the request and completes the payment without leaving the chat.​​

Receive Confirmation

Both parties receive instant confirmation, ensuring a transparent transaction process.​​

Why Choose WhatsApp Payment?

One-Click Payment Links

Facilitate transactions directly in WhatsApp Chats by generating and sharing secure payment links.​​​

UPI & Payment Cards

WhatsApp Payment supports all major payment methods to cater most users.​

Apply Coupons & Discounts

Apply live coupons and discount codes to make purchases on WhatsApp.​

Real-Time Notifications

Both businesses and customers receive immediate payment confirmations within the chat post-payment.​​

How Businesses benefit from using WhatsApp Payments

woocommerce

Enhanced Customer Convenience

Customers can complete purchases without navigating away from the chat, leading to a smoother experience.​

Analytics

Reduced Drop-Off Rates

By keeping the payment process within WhatsApp, businesses minimize the risk of customers abandoning their purchases.​​

Productivity

Cost-Effective Payment

With zero transaction fees imposed by WhatsApp, businesses can save on payment processing costs.​​

Analytics

Build Customer Loyalty

Services along with e-payments all on WhatsApp provides ease to customers and foster stronger relationships.​​​

Enabling WhatsApp Payments via Integration with prominent Payment Aggregators

Imffy enables seamless integration with most prominent payment gateways, enhancing your business's payment capabilities:. Supports all payment methods: UPI, credit/debit cards, etc., within Chat Windows, providing a smooth customer experience.

  • Razorpay
  • Paytm
  • PayU
  • Billdesk
  • Zaakpay
  • Businesses benefitting with WhatsApp Payment Integration

    e-Commerce Transactions

    1. Product Catalog Sharing: Send product catalogs directly to customers within WhatsApp.​
    2. Raising Payment Requests: Upon selection, send a payment link to the customer.​
    3. Intimating Order Confirmation: Receive payment and confirm the order, all within the chat.

    Subscription Service Repayments

    1. Notifying Service Reminders: Notify customers about upcoming subscription renewals, such as Airtel DTH payments.​
    2. Sharing Payment Collection Link: Send a payment link for easy in-chat renewal.​
    3. Sending Payment Confirmation: Confirm the renewal once payment is received.​

    Scheduling Appointment on Telehealth

    1. Asking Questions of Concerns by offering Consultations
    2. Schedule Appointments for Meetup
    3. Collect Consultation fees directly through WhatsApp​
    Illustration showing WhatsApp form on mobile

    WhatsApp Payments Using ChatBots

    Ex. Catalogue Automation Flow

    Automate your sales and payment processes using Imffy's ChatBot integration:​

    Product Addition

    Add products to your catalog and share them with customers via WhatsApp.​

    Customer Inquiry

    Customers express interest or inquire about products directly in the chat​

    Payment Link Generation

    Automatically send a payment link corresponding to the selected product.​​

    Payment Confirmation

    Once the customer completes the payment, both parties receive confirmation, and the order is processed.​​

    Such automation streamlines operations, reduces manual intervention, and enhances the overall customer experience.​ For more, check our AI ChatBot page here.

    Frequently Asked Questions (FAQs)

    1. What are WhatsApp Forms?

    WhatsApp Forms are interactive forms that businesses can share with customers inside WhatsApp chats to capture details like name, email, and requirements without redirecting them to another platform.

    2. How do WhatsApp Forms help businesses?

    They simplify lead collection, improve engagement, and reduce drop-offs by letting customers share details in a platform they already use daily.

    3. Are WhatsApp Forms secure?

    Yes. All data shared via WhatsApp is encrypted end-to-end. Businesses can also connect forms to secure CRMs for safe storage and usage.

    4. Can I automate responses after form submission?

    Absolutely! You can set up automated workflows that send thank-you messages, share offers, or notify your sales team instantly after a form is submitted.

    5. Do customers need to install anything extra?

    No. Customers can fill out the forms directly inside WhatsApp without downloading any additional app or tool.

    6. Can WhatsApp Forms integrate with my CRM?

    Yes, they can be integrated with most CRMs, Google Sheets, or other systems via APIs or automation tools, ensuring smooth data flow.

    7. Is there a limit to the number of questions in a WhatsApp Form?

    No strict limit, but shorter forms usually perform better. Keeping it concise ensures customers complete the form without dropping off.